Frequently Asked Questions (FAQ)
Q1. Is Kokomiya a legitimate store?
Answer:
Yes. Kokomiya is a Japan-based online store operated transparently in accordance with applicable e-commerce regulations.
We provide full business information, contact details, and customer support on our website.
All payments are processed securely through trusted payment providers such as PayPal and major credit cards.
Q2. Where are you located?
Answer:
Kokomiya is operated from Japan.
Our business and contact information are available on our Legal Notice page.
If you have any questions before placing an order, you are welcome to contact us.
Q3. How long does shipping take?
Answer:
Orders are typically delivered within 7–15 business days after order confirmation.
Delivery times may vary depending on destination, customs processing, and local courier conditions.
Please note that delays caused by customs or carriers are outside of our direct control.
Q4. How can I track my order?
Answer:
Once your order has been shipped, tracking information will be provided by email when available.
If you have not received tracking details or need assistance, please contact us and include your order number.
Q5. What payment methods do you accept?
Answer:
We accept secure payments through PayPal and major credit cards.
All transactions are encrypted and processed through trusted payment providers.
We do not store your payment information.
Q6. Can I cancel or change my order?
Answer:
Once an order has been placed, it cannot be canceled or changed after processing begins.
If you notice an issue immediately after placing your order, please contact us as soon as possible and we will do our best to assist.
Q7. What is your return and refund policy?
Answer:
We do not accept returns or refunds unless the item is defective or incorrect.
If you receive a defective or incorrect product, please contact us within 7 days of delivery with clear photos.
After confirmation, we will arrange a replacement or refund.
Q8. What if my order hasn’t arrived yet?
Answer:
If your order has not arrived within the estimated delivery time, please contact us before opening a dispute.
In many cases, delays are caused by customs or local delivery services, and we can help check the status for you.
Q9. Why are your prices different from other websites?
Answer:
Our pricing reflects product costs, international shipping, handling, and customer support.
We do not use misleading pricing or hidden fees.
The final price is always shown clearly at checkout.
Q10. How can I contact you?
Answer:
You can contact us anytime by email at:
support@kokomiya1.com
We typically respond within 24–48 hours on business days.